Frequently Asked Questions

We have several help sections that cover a lot of frequently asked questions about our casino. If you can’t find an answer to your question please visit the support page and get in touch with us – we’ll be happy to help.

FAQ sections

Click a section to jump to that FAQ.

General FAQ

About Rialto Casino

Rialto Casino is a casino that can be played anywhere you like. We have experienced and dedicated management and support teams to ensure that players get the best possible gaming experience. Rialto Casino uses TopGame software which has state-of-the-art systems to give you fast game downloads and realistic game play. Top of general FAQ.

Q: Can I win real money?

As soon as you register to play for Real Money you can access all of our real money games. Just make a deposit and then if you win you make a withdrawal and the money is yours to enjoy. Top of general FAQ.

Q: Is the casino secure?

Yes. We use the very latest encryption and secure communication techniques to ensure the security of your casino account and your personal information and we will never share your personal details with anyone else. It is very important for you to choose a secure password when registering your casino account and to keep this information private. Top of general FAQ.

Q: What are the benefits of registering with Rialto Casino?

Rialto Casino offers fantastic games, excellent customer service, fast cashouts and reliable payment processing. Our staff will show you VIP treatment as soon as you join. We also offer many great promotions and bonus offers. Top of general FAQ.

Q: How old do I have to be to play at Rialto Casino?

This depends on which country in which you reside and is usually either 18 or 21. It is up to you to determine the legal minimum age for gambling in your area. We do not permit anyone under the age of 18 to play for real money. Top of general FAQ.

Q: Can I play for real money in my jurisdiction?

It is up to you to determine the legality of online gaming in your local jurisdiction, please ensure that you check our terms and conditions page though for a list of countries that we do not accept. Top of general FAQ.

Q: I can’t find an answer to my question on this page?

Our dedicated English speaking Customer Service team is here to assist you 24 hours a day, seven days a week by Live Chat, Email and Telephone. Please go to our Contact Us page for our details. Top of general FAQ.

Cashier FAQ

Q: How can I deposit to my account?

Once you have registered your casino account, login and press the Cashier button. Select your location from the list and the deposit methods available to you are displayed along with all the relevant information. Just select the one you want and follow the on-screen instructions. Top of cashier FAQ.

Q: How long does it take before I can play my deposit?

Deposited funds are credited instantly to your casino balance with the exception of Wire Transfers which can take up to 10 days to clear. Top of cashier FAQ.

Q: How can I withdraw my winnings?

To withdraw money from your account, press the Cashier button and select the Withdraw tab along the top of the screen. Choose the method you wish to use to receive your winnings and follow the on screen instructions. The cashier page of our website contains more information on each withdrawal method. You can track the status of your withdrawal requests by selecting the “Transaction history” screen. Top of cashier FAQ.

Q: How long does it take to process my withdrawal?

Your withdrawal will be processed within 48 hours provided you have verified your account and we have all the information required for the payment. Top of cashier FAQ.

Q: How do I verify my account?

To verify your account please complete our verification form and return it to us with proof of ID, proof of address and proof of possession of any credit cards you have used to fund your account. Please do not forget to obscure the middle eight digits on your card before you send us the copy. Top of cashier FAQ.

Q: I have requested a withdrawal but want to continue playing; do I cancel the request or make another deposit?

You are welcome to do either by pressing the cashier button in the lobby. If you have withdrawal(s) pending you can reverse the withdrawal by going into the withdrawal section of the cashier and highlighting the withdrawal you want to reverse. Alternatively you can keep the withdrawal in pending and make another deposit. Top of cashier FAQ.

Q: Why has my withdrawal request has been returned to my balance and why was I not informed?

If we do not have sufficient information to process the payment (account number is missing etc) or your account has not been verified our cashier will return the funds to your balance. Although you will be sent an email explaining this we recommend that you check your account regularly while you have a withdrawal pending as our emails are often caught in spam filters. Top of cashier FAQ.

Q: When is the cashier team available to discuss my withdrawal?

Our cashier team are available most times of the day and night as well as our 24/7 support team who will be able to assist you in the vast majority of cases. Top of cashier FAQ.

Q: How much can I deposit to my Rialto Casino balance?

We set different deposit limits to different players based on a range of factors including the length of time they have held an account with us and whether the account has been verified or not. If you would like increased deposit limits, please contact our customer services team. Top of cashier FAQ.

Q: Is it safe to use my credit card at the Rialto Casino?

Yes, absolutely. We use the very latest encryption techniques to ensure that all the information you provide us is completely secure. Top of cashier FAQ.

Q: Why has my credit card deposit been declined?

We pride ourselves on having the best payment processing in the industry but sometimes card transactions are declined for a variety of reasons. If this happens either wait a few minutes and try again, try a different card or contact our customer services team who will be able to provide you with more specific details and solutions. Top of cashier FAQ.

Q: What alternatives to credit card deposits do you offer?

For a current list of all our available deposit methods please visit the Cashier from the casino lobby and select your country from the drop down list. Top of cashier FAQ.

Bonus FAQ

Q: What is a Bonus?

Bonus chips can be added to your balance to give you more chances to win! Top of bonus FAQ.

Q: Can I cash out bonus chips?

All bonuses at Rialto Casino cannot be cashed out which means that you cannot withdraw the bonus chips. You can win from the bonus and withdraw the winnings however any bonuses you were credited with will be removed from your balance before a withdrawal is processed. Top of bonus FAQ.

Q: What are wagering requirements?

As part of the bonus terms we often require that you play (wager) a certain amount in the casino before requesting a withdrawal. Sometimes only certain games count towards this requirement so please make sure you understand the terms and conditions of each bonus promotion before you claim the bonus. You can check the wagering requirement remaining at any time by clicking on the Cashier button in the lobby. Top of bonus FAQ.

Q: What is a wager?

A wager is defined as ‘Putting money at risk’. So if you play 10 hands of blackjack at $5 a hand you have wagered $50. You can win, lose or draw as many of these hands as you can – it doesn’t matter. What matters is that you wagered it. Top of bonus FAQ.

Q: How do I claim a deposit bonus?

Most of our deposit bonuses will be automatically redeemed once you make your deposits at the Casino. If you decide you don’t want to play with a bonus then contact Customer Service BEFORE playing so they can remove it. If you do not wish to play with bonuses at all then contact Customer Service and they can set your account to not receive any bonuses. Top of bonus FAQ.

Q: How do I claim a free chip bonus?

If you have been provided with a free chip coupon code on signup then chips will be added to your balance instantly once you have redeemed the coupon in the registration screen. Top of bonus FAQ.

Q: If I do not wish to receive bonuses what do I do?

If you do not wish to receive any bonus chips please contact our support team. Top of bonus FAQ.

Technical FAQ

Q: What do I have to do in order to play at the Rialto Casinos?

You can download and install our software directly on your computer. The software is very quick to install and contains our entire suite of games with the maximum quality graphics, sound and play speed. Top of technical FAQ.

Q: How long does the download process take?

Using cable or ADSL connections, the download takes no more than 2 minutes. Download is only necessary the first time you play at the casino. After that it’s just a simple matter of going to your computer’s ‘Start’ menu and/or your computer’s desktop. Top of technical FAQ.

Q: What are the system requirements?

All you need is a Windows compatible computer with Internet Explorer and an Internet connection. Top of technical FAQ.

Q: What are the minimum user system requirements?

  • Pentium II 300.
  • 64 MB memory.
  • 56K modem connection
  • Windows 98 (or above)
  • Internet Explorer 5 (or above), Netscape Navigator 6 (or above) or AOL 5 (or above).

Top of technical FAQ.

Q: After downloading the software, what do I do next?

Double-click the icon of the downloaded program, InstallCasino.exe. The installation wizard will guide you through the entire installation process. Top of technical FAQ.

Q: What’s the name of the download setup program?

Installcasino.exe – it will either be found on your desktop or in the folder you designated. Top of technical FAQ.

Q: What should I do if I can’t find the Rialto Casino icon on my desktop?

It will be in your Start Menu under Programs, don’t forget to click the double down arrow to show all the programs. Top of technical FAQ.

Q: Does Rialto Casino’s software support Mac OS?

If you have Windows emulation software on your Mac you can use this to access the download version of the casino. Top of technical FAQ.

Q: What happens if my Internet connection fails during a game?

Our casino software tracks every stage of every game, so if you are disconnected during a game you can simply re-connect and finish it whenever you like. Sometimes the game completes as if you had played it and the result will be the same. If you have any queries then Customer Service can always check to be certain of any outcomes. Top of technical FAQ.