Please read below to see our commonly asked questions. We are happy to answer any questions you may have. Please contact our friendly Support Team at any time.

Getting Started

Registering at Rialto Casino Online

In order to register your account, please click on the Join Now button at the top of the homepage and complete the form. Should you have any problems, please contact our friendly Support staff who will be happy to assist.

What Does Flash Mean? Do I Need It in Order to Play?

Flash is a software that’s used to create animations and graphics, it is supported in your browser by a Flash Player plug-in. To be able to play our Flash games, you will need the latest version of installed on your computer.

If you’re playing on mobile, don’t worry, most games can be accessed without Flash.

Am I Old Enough to Play at Rialto Casino Online?

At Rialto Casino Online we only accept players who are aged 18 years or older, providing this is the minimum age requirement for online gambling in your state/country.

Unfortunately, there are also some countries we are unable to accept players from at all, please see our Terms and Conditions for more information.

Is Rialto Casino Online Secure? Is My Privacy and Personal Information Protected?

At Rialto Casino Online we take security very seriously. In order to make any transaction on your account you will need your username and password.

We then use a secure data transfer during all transactions to prevent any information being supplied to a third party.

What Is Player Verification? What Is Account Verification? Are They the Same Thing?

We are required by UK regulations to confirm the age and identity of our players. This is also important to us as it enables us to ensure the safety and security of all our players. To confirm this information, all customers are required to complete our Player Verification process. This may be done automatically when you register an account with us or we may need you to send us some documentation such as proof of ID and address.

Once a player hits a certain level of activity, they will also be required to complete our Account Verification process. This enables us to make sure a player can support their level of gaming, which is important to us as a socially responsible company and ensures we adhere to further UK regulations. When this happens, we will ask you to send further documentation and information such as source of income.

Please see our Player Verification and Account Verification pages for further details.

How Do I Know Which Promotions I Am Eligible For?

Each promotion on site should specify on the promo page what the requirements are to qualify. If you receive an offer via email or SMS, the T&Cs included should also contain this information.

How Do I Contact Support?

You can speak to us on Live Chat anytime by clicking 'Chat with an expert' in the bottom right-hand corner of your screen.

Where Do I Play My Bonus?

That depends on the T&Cs related to each bonus you receive, for example some are only playable on Exclusive Slots. Go to My Account > Account Activity > Promotions for more details on any bonus you have including full details of where you can play them.

There are also some games that are always excluded from bonus usage, such as progressives – these can be found here.

18) What Are Wagering Requirements? How Much More Do I Need to Wager to Meet the Wagering Requirements?

All bonuses carry wagering requirements, which specifies how many times you need to wager your bonus to convert it and any winnings into cash. Wagering requirements also apply to Free Spins as winnings from Free Spins are paid in bonus.

You can check how much wagering is left on any bonuses or spins you have by going to My Account > Account Activity > Promo.

19) Where Can I Use My Free Spins?

Free Spins are only playable on certain games, including our Exclusive Slots and those from providers such as NetEnt and Eyecon. This should be specified on the promo page or in the T&Cs of the email/SMS you receive detailing the promotion or offer.