You can now contact our Customer Support team by phone between 8am to 8pm or via Live Chat any time between the hours of 07:00am - 10:15pm, 7 days a week.
You can also contact us by email 24/7, however, as our Teams are currently dealing with a large number of contacts, we would like to take a moment to remind you of the various ways that you can take control of your account yourself, to continue to enjoy playing on our site!
We have tools to help you manage how much you spend, how long you play for or if you wish to take a break from playing. You can apply these to your account by following these steps:
• Log into your account
• At the top, right hand corner of your screen, you will see a shield icon with a tick on it
• Click on the shield icon and select the responsible gambling tool that is appropriate for you
• Follow the steps to apply this tool to your account
- You may be able to find an answer to your query in our FAQs, so make sure you check there first.
- You can choose to set a Net Deposit Loss Limit. This limit caps the net amount you can lose daily, weekly or monthly - the choice is yours. For full info and to set your limit, visit the cashier.